Refund and Returns Policy

 
Return & Refund Policy for Detailing King（www.DetailingKingCarCare)

Effective Date: 25/04/2026

Thank you for shopping at Detailing King. We are committed to ensuring your satisfaction with our car care products. Please read the following policy carefully.

 
1. Eligibility for Returns

We accept returns of unopened, unused products within 30 days of the original purchase date. To be eligible for a return:

  • Products must be in their original packaging, unopened, and in resalable condition
  • You must provide proof of purchase (order confirmation or receipt)
  • Opened or used products are not eligible for return unless they are defective or damaged upon delivery
 
2. Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 7 days of delivery with photos of the product and packaging. We will offer a replacement, full refund, or partial refund at our discretion.

 
3. Return Process
  1. Contact our support team at [Insert Your Support Email] to request a return authorization
  2. Once approved, ship the product back to the address provided by our team (return shipping costs are the responsibility of the customer unless the product is defective)
  3. We will inspect the returned product within 5-7 business days of receipt
  4. Approved refunds will be processed to your original payment method within 3-5 business days (processing times vary by payment provider)
 
4. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used car care products (including sprays, waxes, and coatings) due to hygiene and safety reasons
  • Custom or personalized products
  • Sale or clearance items (unless defective)
 
5. Exchanges

We offer exchanges for defective or damaged products only. If you wish to exchange an item, please contact us within 7 days of delivery to arrange a replacement.

 
6. Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product).

 
7. Contact Us

For questions about our Return & Refund Policy, please contact us at:

Email: contact@detailingkingcarcare.com

Phone/WhatsApp:+ (852) 6761 4562

Address: Unit 12, 9/F The Cloud 111 Tung Chau Street, Tai Kok Tsul, Kowloon, Hong Kong