Shipping Policy

Shipping Policy for Detailing King （ www.DetailingKingCarCare )

Effective Date: 25/04/2026

Detailing King (“we”, “us”, or “our”) operates the website https://detailingkingcarcare.com (the “Site”). This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Site.

1. Introduction

At Detailing King ®, we are committed to delivering your premium auto care products safely and efficiently to enthusiasts worldwide. This Shipping Policy outlines our international shipping procedures, timelines, costs, and key terms to ensure full transparency with every order.
 
 

2. Order Processing

  • All orders are processed within 1–3 business days (Monday–Friday, excluding weekends and public holidays in China).
  • Orders placed on weekends or holidays will be processed on the next business day.
  • For orders including chemical-based products (waxes, coatings, cleaners), we conduct additional compliance checks to ensure proper documentation for international transit.

 

3. Shipping Methods & Destinations

We offer two primary shipping options to meet your needs:
Service Type Details Estimated Delivery
Standard International Shipping Tracked parcel service to most countries (including US, EU, Australia, Southeast Asia, etc.) 10–25 business days
Expedited Shipping Priority air freight with door-to-door tracking 5–12 business days
Note: Some remote locations may experience extended delivery times due to carrier logistics or customs delays. We currently ship to most countries worldwide; please contact us if you need to confirm service availability for your location.
 
 

4. Shipping Costs

  • Free Standard Shipping  is available for all orders.
  • All prices are stated in US dollars, covering handling fees, packaging costs and full shipment tracking services.

 

5. Customs, Duties & Taxes

  • Import duties, taxes, and customs clearance fees are the responsibility of the recipient. These charges are determined by your local customs authority and are not included in our product or shipping prices.
  • Detailing King ® cannot control or predict these fees, nor are we liable for any delays or additional costs incurred during customs processing.
  • For chemical products (e.g., Sahara Wax, Glass Coating), we provide full safety documentation (SDS/MSDS) and accurate declarations to support smooth customs clearance.

 

6. Order Tracking

Once your order ships, you will receive a confirmation email with a unique tracking number and a link to monitor your shipment in real time. Please allow 24–48 hours for tracking information to update after dispatch.
 
 

7. Delivery Delays

While we strive to meet our estimated delivery times, delays may occur due to:
  • Customs inspections or regulatory holds
  • Natural disasters, weather events, or carrier service disruptions
  • Incorrect or incomplete shipping addresses provided by the customer
  • Holidays or peak shipping periods (e.g., Black Friday, Christmas)
Detailing King ® is not liable for delays caused by these factors, but we will work closely with you and our carriers to resolve issues as quickly as possible.
 
 
 

8. Address Requirements

Please ensure your shipping address is complete and accurate, including:
  • Full name (as shown on official ID)
  • Street address, apartment/unit number
  • City, state/province, postal code
  • Country and valid contact phone number
Orders returned to us due to incorrect or incomplete addresses will require additional shipping fees for re-dispatch.
 
 
 

9. Damaged or Lost Shipments

  • Damaged Packages: If your order arrives damaged, please contact us within 7 days of delivery with photos of the package and damaged items. We will coordinate with the carrier to resolve the issue, which may include a replacement or refund at our discretion.
  • Lost Shipments: If your order is confirmed lost by the carrier, we will process a replacement or full refund once the claim is approved.

 

 

10. Changes to This Policy

Detailing King ® reserves the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon posting to our website.
 
 

11. Contact Us

For shipping-related questions, please reach out to our support team at during business hours (UTC+8):

📩 Email: contact@detailingkingcarcare.com

☎️ Phone/WhastApp: + (852) 6761 4562

🌏 Address: Unit 12, 9/F The Cloud 111 Tung Chau Street, Tai Kok Tsul, Kowloon, Hong Kong